Our Commitment to Privacy

The Japanese Paper Place values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties.

This policy describes the personal information we collect about you, why we collect it, and how we use it. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, you can always contact The Japanese Paper Place customer service in any of two ways.

send us an e-mail – washi@japanesepaperplace.com

call us at 416-538-9669 or 1-800-919-9066

If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.

What kind of information does The Japanese Paper Place collect?

We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you place an order online, by phone, make a purchase in person from our showroom, save your information with us online, or participate in a contest, promotion or survey. We maintain a record of the purchases you make online or by phone and in our store.

How does The Japanese Paper Place use my information?

When you place an order or make a purchase from The Japanese Paper Place, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, e-mail, or post, if we have other questions regarding your order or purchase.

When you place an order, make a purchase, or save your information online, we may use your e-mail and postal address to send you information about our products, services, contests, and promotions. Your information also helps us to learn more about your shopping preferences. If you participate in a contest or promotion (online, over the phone or at our warehouse store), we may use your personal information to send you e-mails, postal mail, or telephone you, regarding our products, services, contests and promotions. You always have the choice not to receive marketing information.

In addition, we may use information about your product interests and purchases from us, to help us improve our site design and your online and in-store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, to conduct market research and learn more about how we can improve our product offerings.

To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.

Does The Japanese Paper Place share my information with third parties?

We do not sell our client information. We sometimes contract with third-party service providers (such as SEO companies, web design firms and marketing agencies) to maintain and manage our customer information, to fulfill promotions and to communicate with our customers. We do not authorize any of these service providers to make any other use of your information.

When we offer contests and promotions, you may be required to provide certain personal information in order to participate. In these cases, we will give you the choice not to receive email messages or other communications from us regarding our products, services, contests, and promotions. In this case, however, The Japanese Paper Place may still need to contact you, for example, to notify winners and to fulfill promotional obligations.

In the unlikely event of a sale of some or all of our business, The Japanese Paper Place will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

The Japanese Paper Place reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of The Japanese Paper Place its affiliates, and others.

How do I access my information? How do I change my information?

You can edit information on your online account profile at any time. You can ask us to update your personal information, by contacting us by phone (416-538-9669 or 1-800-919-9066), or by email to washi@japanesepaperplace.com. Please be sure to include your e-mail address and full name. Please note that any requests to update your personal information may take up to one week to process your request.

How do I exercise my choices about receiving promotional communications?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your shopping experience, please let us know by phone (416-538-9669 or 1-800-919-9066), or by email to washi@japanesepaperplace.com. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. It may take up to 10 days to process your e-mail request during which period you may continue to receive communications from The Japanese Paper Place.

Please also note that when you purchase from us, we will continue to confirm your order by email. In addition, we may also need to contact you via phone or e- with other questions regarding your order.

What are cookies? How does The Japanese Paper Place use cookies on its site?

A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie

We use cookies in order to improve your shopping experience. Cookies enable us to keep track of your order as you shop on our site.

Through our use of cookies, we also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site.

Is my information secure?

Protecting your order information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet.
Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders at The Japanese Paper Place. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please print our order form and place your order by email to washi@japanesepaperplace.com, or by telephone to 416-538- 9669 or 1-800-919-9066

What about links to other websites and services?

The Japanese Paper Place website may contain links to other sites. The Japanese Paper Place does not control the privacy policies or practices of these websites. You should review those policies before providing any personal information. The Japanese Paper Place is not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.

Last Update: 9 March 2022